Our COVID-19 Response – Agent Testimonials

Rich Barnhart wearing company COVID-19 mask
You can't tell, but I'm smiling under my mask

The COVID-19 pandemic is an unprecedented event for our industry, our country and for the entire world. Reaction here in South Florida has been mixed and as we get used to the “new normal” we can’t help but look back and wonder “how was our response” and “did we do enough to help our customers and our agents through this very difficult time”? We are not out of the woods yet, but we are doing our part to operate safely and help contain the spread of Coronavirus. As an essential business we had to act fast and implement procedures to make sure our customers were able to continue buying and selling homes through the entire crisis. We are extremely proud of our response so far and we we will continue our safety procedures and virtual services for as long as it takes.

Testimonials from our Agents

There is nothing more rewarding than hearing the praise of your employees and we are extremely proud to share some of the testimonials we have received from our hard working agents at By The Sea Realty.

Thanks and kudos to you both [Rich and Susan] for how well you have handled the current situation with the COVID-19 virus. You were on top of the CDC guidelines right away and had weekly meetings via Zoom to keep us all informed. You also were able to provide immediate assistance with the PPP loans. Thanks again, I would recommend By The Sea Realty to anyone looking for a full service agency with a hands-on back-office team!

Pat Ward

Being apart of the By-The-Sea Realty Team, you are given the support to succeed, no matter the circumstances. During the shut down due to Covid-19, Rich Barnhart, Broker/Owner and Susan Warner, Office Manager took every extra step they could to keep our office “open for business”. They offered weekly Zoom meetings, put into place Covid-19 policies regarding safety for our customers and for team members. In addition, they upgraded our marketing programs to include 3D property tours, videos and high resolution photographpy. They were in constant communication with the team, even setting up virtual happy hours on Friday evenings supporting local musicians. I can’t say enough fantastic things about By-The-Sea Realty.

Leanne Bruener

I’ve been a realtor for almost 20 years, in four different states. I’ve always tried to choose a brokerage that felt like “family” to me... supportive, encouraging, and wise! That decision was never more important than when the COVID-19 pandemic hit. We had weekly Zoom meetings - not just to establish guidelines and protocols for safe behavior but just to check in and make sure everyone was doing okay! “Family” was broadened to include our clients and business partners - with a continuously update website with links to information and assistance, with masks, gloves, and hand sanitizers for us and our clients, with technology support to help us serve our clients better in this new virtual world. We’ll all get through this - together - like a family should!

Jean Haider

I'm sending kudos and high fives to our management team for their rapid and continuous response to the COVID-19 Pandemic. With real estate being deemed an essential business, Broker Rich Barnhart and Sales Manager Susan Warner jumped into immediate action to provide critical pandemic guidelines to our team, our customers and the general public. Weekly updates via Zoom were an immeasurable asset in keeping in touch with management and our peers, as well as staying on top of constant changes in the industry. New technology and training were quickly made available to us. Management even provided help with PPP loans for agents who needed assistance. The management of By The Sea Realty has really stepped up to the plate during this crisis. Glad to be a part of the team!

Susan Gauthier

Thank you to our Agents!

To our team, we thank you for your commitment and hard work during these difficult times. We have made it through the most difficult part and the future is bright for our By The Sea Realty family!

Rich Barnhart, Broker
Susan Warner, Sales Manager

Blog Author:

Rich Barnhart

Rich is the broker and owner of By The Sea Realty and a frequent contributor to the company's real estate blog.
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